General Site Policy

In this policy, "we", "us" and "our" refer to Mandarin Playground. We use Moodle for our courses, and we are committed to safeguarding the privacy of our website visitors and service users. In order to provide access to this site, we need to collect and store personal information about you.

How We Use Your Personal Data

We collect the data that you provide when creating an account, such as name and email. We also collect data about your activity on the site, including any contributions that you make. Those information is only used to provide service to you,including but not limited to offline/online sessions, access to the online courses on this site. Your personal data is stored as long as your account is active on this site.

1. We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services.

2. We may process information that you post for publication on our website or through our services (“publication data”). The publication data may be processed for the purposes of enabling such publication and administering our website and services.

3. We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). The enquiry data may be processed [for the purposes of offering, marketing and selling relevant goods and/or services to you.

4. We may process information relating to our customer relationships, including customer contact information (“customer relationship data”). The customer relationship data may include [your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers.

5. We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details, and the transaction details, but we will never process your card or PayPal details ourselves – these financial transactions are processed by our payment processing partners. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions.

6. We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters.

7. We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping.

8. We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

9. We may process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

10. Please do not supply any other person’s personal data to us, unless we prompt you to do so.

Data That We Share

Financial transactions relating to our website and services are handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. In addition to the specific disclosures of personal data set out in this Section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Cookies That We Use

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the site or a third-party to recognise you and make your next visit easier and the site more useful to you. Essentially, cookies are a user’s identification card for the Moodle servers. Web beacons are small graphic files linked to our servers that allow us to track your use of our site and related functionalities. Cookies and web beacons allow us to serve you better and more efficiently, and to personalise your experience on our site. Cookies can be "persistent" or "session" cookies.

When you use and access the site, we may place a number of cookie files in your web browser. Moodle uses or may use cookies and/or web beacons to help us determine and identify repeat visitors, the type of content and sites to which a user of our site links, the length of time each user spends on any particular area of our site, and the specific functionalities that users choose to use. To the extent that cookie data constitutes personally identifiable information, we process such data on the basis of your consent. We use both session and persistent cookies on the site and we use different types of cookies to run the site:

  • Essential cookies. Necessary for the operation of the site. We may use essential cookies to authenticate users, prevent fraudulent use of user accounts, or offer site features.
  • Analytical/performance cookies. Allow us to recognise and count the number of visitors and see how visitors move around the site when using it. This helps us improve the way the site works.
  • Functionality cookies. Used to recognise you when you return to the site. This enables us to personalise our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. Record your visit to the site, the pages you have visited, and the links you have followed. We will use this information to make the site more relevant to your interests. We may also share this information with third parties for this purpose.

Cookies Used by Our Service Providers

We use services from third parties like facebook, google and wechat to enhance user experiences and to get user activity analytics. They may gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website.

How to export and delete your data

If you want to export or delete the your data, please go to your profile page (via the user menu), in "Privacy and policies" section You can choose to export your data. Or you can choose to delete your data. Note if you has requested that your personal data be deleted, once the request is approved and processed, you will no longer be able to log in to the site. Please check the official moodle doc for more details.